Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services.

Personal Information

• Contact Details: Name, email address, phone number, and billing/shipping address provided during checkout, account creation, or inquiries.
• Identity Verification: For certain transactions (e.g., financing or large orders), we may request government-issued ID or business details.

Payment Information

• Credit/debit card details, bank account information, or other payment methods processed through secure third-party providers (e.g., Stripe, PayPal).
• We do not store full payment details on our servers.

Browsing and Usage Data

• Technical Data: IP address, browser type, operating system, device information, and time zone collected via cookies, pixels, or server logs.
• Behavioral Data: Pages visited, products viewed, time spent on site, and interactions with forms or chat features, tracked via analytics tools like Google Analytics.

Inquiry and Communication Data

Information submitted through contact forms, live chat, emails, or phone calls—such as container specifications, project details, or feedback.

Marketing Preferences

Your consent to receive newsletters, promotions, or surveys, including opt-in/out choices.

2. How We Collect Information

We collect data through:

• Direct Interactions: When you place an order, fill out a form, request a quote, or contact our support team.
• Automated Technologies: Cookies, web beacons, and analytics tools track your activity on our site. You can manage cookie preferences via our consent popup or browser settings.
• Third Parties: Analytics providers (Google Analytics), advertising partners (Google Ads), and service providers (shipping or payment processors) may share limited data to fulfill orders or improve our services.

3. How We Use Your Information

We use your data to:

• Fulfill Orders: Process purchases, arrange shipping, and provide order updates.
• Customer Support: Respond to inquiries, troubleshoot issues, or assist with container selection.
• Website Improvement: Analyze usage patterns to enhance site functionality, navigation, and content.
• Marketing and Communications: Send transactional emails (e.g., order confirmations) and promotional content only if you’ve opted in (unsubscribe anytime).
• Fraud Prevention: Verify identities or detect suspicious activity to protect our business and customers.
• Legal Compliance: Meet regulatory requirements such as tax reporting or responding to legal requests.

4. Sharing Your Information

We do not sell your personal data. We share information only when necessary:

• With trusted service providers (shipping companies, payment processors like Stripe/PayPal, hosting/IT services, support tools) who are contractually required to protect your data.
• To comply with legal obligations, court orders, or government requests.
• In the event of a business transfer (merger, acquisition, or sale) under confidentiality terms.
• Anonymized, aggregated data (e.g., site traffic statistics) for marketing or research purposes.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience:

• Essential cookies for core functions like cart management and secure checkout.
• Performance cookies to track site performance (e.g., Google Analytics).
• Marketing cookies to support targeted advertising (e.g., Google Ads).

You can manage preferences via our consent popup or browser settings. Disabling cookies may affect some site features. See our Cookie Policy for more details.

6. Data Security

We implement strong safeguards:

• HTTPS/SSL encryption for all transmitted data.
• Strict access controls and confidentiality agreements for authorized personnel.
• Regular security audits and reviews.
• Third-party vendors that meet standards like PCI DSS.

7. Your Data Protection Rights

Depending on your location (e.g., GDPR in EU, CCPA in California), you may have rights to:

• Access, correct, or delete your personal data
• Restrict processing or request data portability
• Opt out of marketing communications or certain processing activities

Contact us via email with your request and proof of identity. We respond within 30 days or as required by law.

8. International Data Transfers

Our servers are in the United States. If you’re outside the U.S., your data may be transferred there. We use safeguards like Standard Contractual Clauses for EU/UK users to maintain protection. By using our services, you consent to this transfer.

9. Data Retention

We keep data only as long as needed:

• Order data: 7 years for tax and accounting compliance
• Account data: until deletion request or 3 years of inactivity
• Analytics data: indefinitely in anonymized form
• Inquiry data: 2 years unless deletion is requested earlier

Deleted data is securely erased or anonymized unless legally required to retain it.

10. Third-Party Links

Our site may link to external services (payment processors, social media, etc.). We are not responsible for their privacy practices—please review their policies separately.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have such data, please contact us immediately for removal.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, operations, or technology. Significant changes will be communicated via email or a notice on our website. Please review this page periodically for the latest version.